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Frequently Asked Questions
Considerations for natural, plant based products?
Handmade products may have slight variations in each batch! Due to the plant based nature of AuraPure products and lack of chemical intervention, ingredients may separate over time.
It is suggested to shake your products before use to help emulsify the ingredients back together if any separation does occur. To keep your products in the best condition and allow for maximum longevity, you should store them in a cool, dark space, away from heat and humidity. It is especially important to keep moisture out of products without a preservative as it can allow mold or bacteria growth to occur. It is not suggested to keep any AuraPure products in your vehicle and to be cautious about storing items in your purse or bags. AuraPure products can hold stable shelf life for several years, but it is recommended to use your product within 1 year of receiving.
Ways to reuse or repurpose glass bottles/jars?
There are tons of ways to reuse your glass bottles and jars! Simply soak in warm, soapy water to allow for easier label removal and wash as normal. Sweet Orange Essential Oil will be your best friend in removing stubborn adhesive residue ! If you don't have any on hand, try using alcohol or vinegar. The labels & adhesive are 100% biodegradable, and generally are fairly easy to remove.
I have seen many folks use old jars to hold healing stones, jewelry, spare change, beads for crafting or even seeds for gardening! What is super cool about the glass jars that I package many of my products in, is that they are designed for canning! Once your product is gone and you have washed it out, reuse any of the small, medium or large glass jars to preserve fruits, vegetables, jams and more! Smaller dropper bottles make great travel size containers, while any larger bottles can be utilized for various crafty projects or to put your own homemade products in. The possibilities for reusing your bottles and jars really is endless! If you can't find a way to repurpose or reuse your containers, I kindly ask that you at least recycle them.
Are all of the ingredients in AuraPure products organic?
All herbs, spices, teas, carrier oils, waxes & butters are always organic or wildcrafted locally, and a significant majority of essential oils used in production are certified organic. Other ingredients such as OliveM 1000 are COSMOS certified (EU regulation) and RSPO Certified.
Are AuraPure Products Vegan and cruelty free?
There are only 2 ingredients that I use in my products that are not vegan; raw honey and beeswax. Both of which, I purchase from a locally owned family farm here in Central Ohio.
AuraPure is always cruelty free! All ingredients and materials used in production are sourced from trustworthy suppliers. I only shop with folks who align with my goals to be fully transparent, sustainable and ethical, whether its labels, bottles, jars, oils, butters, herbs, crystals, etc.
Do you use any preservatives?
In products that contain water or are more likely to come in contact with water, I do use a low-tox broad spectrum preservative. The preservative I use is called Optiphen, which is a blend of Phenoxyethanol & Caprylyl Glycol. Optiphen is a paraben free and formaldehyde free preservative that is used between 0.5% and no more than 1% in AuraPure formulations- and only used when absolutely necessary. Less than 5 of AuraPure products use a preservative! Using a little bit of a low-tox preservative is the safest way to hold a stable shelf life in products. No one wants mold or bacteria growing in their lotion or scrub!
Where do you get your formulas?
As an herbalist and cosmetic formulator, I have done a significant amount of research and hands on work. All of my formulas are completely unique and created simply based on my own knowledge of each individual ingredient, as well as my understanding on how each of the ingredients function with each other. I have done extensive amounts of trial and error on each of my formulas, including testing of final products over extended periods of time. Each of my formulas is original and unique and crafted with intention.
What is your policy on cancellations, returns and refunds?
If you cancel within 24 hours of placing the order, you may be eligible for a full refund upon submitting a cancellation request submission through the contact page.
If you are unsatisfied with the product you received or it was damaged, you may write in to the contact page or write to us via email at AuraPureEssentials@gmail.com
All cancellations, returns and refunds shall be assessed individually.
How long will it take to receive my order?
Both pick up orders and orders shipped through USPS will take between 1-2 weeks to be fulfilled normally, but ocassionally, order times can reach up to 3 weeks.
Pickup & Local Delivery Orders; Once your order has been fulfilled, please check your text messages and/or email for steps on how to proceed. There will be direct communication between AuraPure Essentials and the customer to coordinate a convenient date/time for both parties to be available for pick up or local delivery.
Orders shipped through USPS; Once your order has been fulfilled and tracking information has been added to your invoice, your order should take about 2-5 days to be processed and delivered with the mail carrier. After orders have been taken to the post office, AuraPure is no longer responsible for what happens to the package as it is now out of the businesses control and in the hands of USPS. If there ever is an issue with your order, please contact USPS to address any issues (if you have not received the package or if your package is damaged) and utilize the insurance to be reimbursed by USPS. Orders damaged or lost in the mail will only be remade & resent upon proof of insurance utilization being emailed to AuraPureEssentials@gmail.com.
How long will my products last?
It is suggested to use your product within one year of receiving.
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