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Frequently Asked Questions
How do you make all of your products fresh?
Typically, I set aside a few days a week to formulate products fresh!
All items are hand crafted in small batches, less than 2000mL in size.
I keep a small stock of some of my best sellers ready to go, to ensure a quick turn around time.
Considerations for natural, plant based products?
Handmade products may have slight variations in each batch! Due to the plant based nature of AuraPure products and lack of chemical intervention, ingredients may separate over time.
It is suggested to shake your products before use to help emulsify the ingredients back together if any separation does occur. To keep your products in the best condition and allow for maximum longevity, you should store them in a cool, dark space, away from heat and humidity. It is especially important to keep moisture out of products without a preservative as it can allow mold or bacteria growth to occur. It is not suggested to keep any AuraPure products in your vehicle and to be cautious about storing items in your purse or bags. AuraPure products can hold stable shelf life for several years, but it is recommended to use your product within 1 year of receiving.
Ways to reuse or repurpose glass bottles/jars?
There are tons of ways to reuse your glass bottles and jars! Simply soak in warm, soapy water to allow for easier label removal and wash as normal. Sweet Orange Essential Oil will be your best friend in removing labels! If you don't have any on hand, try using alcohol or vinegar. The labels & adhesive are 100% biodegradable. I have seen many folks use old jars to keep healing stones, jewelry, spare change, beads for crafting or even seeds for gardening! What is super cool about the glass jars that I package many of my products in, is that they are designed for canning! Once your product is gone and you have washed it out, reuse any of the small, medium or large glass jars to can fruits, vegetables, jams and more! Smaller dropper bottles make great travel size containers, while any larger bottles can be utilized for various crafty projects or to put your own homemade products in. The possibilities for reusing your bottles and jars really is endless! If you can't find a way to repurpose or reuse your containers, I kindly ask that you at least recycle them.
Are all of the ingredients in AuraPure products organic?
Almost all ingredients used in AuraPure products are Certified USDA Organic, with the exception of a few, making AuraPure Essentials as a whole, nearly 95% Organic. There are a couple of reasons as to why AuraPure is not completely organic; some ingredients may not be available in an organic variation or they may be out of budget. For example, Jasmine Essential Oil (not organic) is over $600 for an oz! Can you imagine how much an organic Jasmine All herbs, spices, teas, carrier oils, waxes & butters are always organic or wildcrafted locally and a significant majority of essential oils used in production are certified organic. Other ingredients such as OliveM 1000 are COSMOS certified (EU regulation) and RSPO Certified.
Are AuraPure Products Vegan and cruelty free?
There are only 2 ingredients that I use in my products that are not vegan, Raw Honey and Beeswax. All ingredients used in production are either wildcrafted, sourced from a local, small business or purchased from like-minded companies that align with my desires to be fully transparent, sustainable and ethical. Plant Therapy, Frontier Co-Op and Starwest Botanicals are my top 3 suppliers for sourcing ingredients.
Do you use any preservatives?
In products that contain water or are more likely to come in contact with water, I do use a low-tox broad spectrum preservative. The preservative I use is called Optiphen, which is a blend of Phenoxyethanol & Caprylyl Glycol. Optiphen is a paraben free and formaldehyde free preservative that is used between 0.5% and no more than 1% in AuraPure formulations- and only used when absolutely necessary. Less than 5 of AuraPure products use a preservative! Using a little bit of a low-tox preservative is the safest way to hold a stable shelf life in products. No one wants mold or bacteria growing in their lotion or scrub!
Where do you get your formulas?
As an herbalist and cosmetic formulator, I have done a significant amount of research and hands on work. All of my formulas are completely unique and created simply based on my own knowledge of each individual ingredient, as well as my understanding on how each of the ingredients function with each other. I have done extensive amounts of trial and error on each of my formulas, including testing of final products over extended periods of time. Each of my formulas is original and unique and crafted with intention.
What is your policy on cancellations, returns and refunds?
If you cancel within 24 hours of placing the order, you may be eligible for a full refund upon submitting a cancellation request submission through the contact page.
If you are unsatisfied with the product you received or it was damaged, you may write in to the contact page or write to us via email at AuraPureEssentials@gmail.com
All cancellations, returns and refunds shall be assessed individually.
How long will it take to receive my order?
Both pick up orders and orders shipped through USPS will take around 1-2 Weeks to make products fresh, package and process.
Pickup & Local Delivery Orders; Once your order has been fulfilled, please check your text messages and/or email for steps on how to proceed. There will be direct communication between AuraPure Essentials and the customer to coordinate a convenient date/time for both parties to be available for pick up or local delivery.
Orders shipped through USPS; Once your order has been fulfilled and tracking information has been added to your invoice, your order should take about 2-5 days to be processed and delivered with the mail carrier. After orders have been taken to the post office, AuraPure is no longer responsible for what happens to the package as it is now out of the businesses control and in the hands of USPS. If there ever is an issue with your order, please contact USPS to address any issues (if you have not received the package or if your package is damaged) and utilize the insurance to be reimbursed by USPS. Orders damaged or lost in the mail will only be remade & resent upon proof of insurance utilization being emailed to AuraPureEssentials@gmail.com.
How long will my products last?
As a general rule of thumb, it is best to use your product no more than 2 years from the batch date.
I typically recommend to use your product within one year if it contains water or can be contaminated easily (like a scrub or body butter). Products that may come in contact with regular water exposure, such as scrubs, will contain a preservative to help maximize shelf life. Products that do not contain a preservative such as body butters, salves, herbal oils and bum butter typically are not used in or around water, but it is important to be mindful of bacteria from your hands and environment. Contamination can occur if you have dirty hands and scoop some body butter out of a jar, or if you have wet hands and go to use your salve. Any products that are not formulated with a preservative, can be upon request.
Products like Herbal Teas & Aura Mists generally can hold a shelf life for the longest amount of time (several years) because of the nature of their composition.
If it doesn't look peculiar, smell off or show any other signs of bacteria growth, mold or rancidity, it more than likely is okay to use... but always err on the side of caution for your own health and safety.
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